Shipping & Return Policy

Shipping & Returns – Golden Tallow

 

Where Golden Tallow Ships

USA, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Finland, France, United Kingdom, Ireland, Israel, Italy, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Andorra, Angola, Albania, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, British Virgin Islands, Bulgaria, Cambodia, Cameroon, Burundi, Burkina Faso, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Greenland, Gibraltar, Ghana, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Maldives, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, New Caledonia, Nepal, Nicaragua, Nigeria, Niue, North Macedonia, Oman, Panama, Papua New Guinea, Paraguay, Qatar, Réunion, Romania, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Serbia, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Africa, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Tanzania, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Tuvalu, Turks & Caicos Islands, Uganda, Uzbekistan, Vanuatu, and Zambia.

Don’t see your country listed?
Feel free to contact us! We’re happy to check if we can ship to your location. Send an email to goldentallow@gmail.com.

Please check at checkout to confirm your order can be processed. Our Shopify system automatically monitors and updates shipping locations based on changing shipping restrictions.

Shipping Restrictions:

Due to managed market regulations and import restrictions on products containing animal-derived ingredients, we are unable to ship our wagyu tallow skincare products to the following countries:

Algeria, Argentina, China, Greece, India, Indonesia, Malaysia, Mexico, Peru, Russia, South Korea, Spain, Japan, Turkey, United Arab Emirates, Uruguay, Vietnam, and Singapore.

We continuously monitor international regulations and are working to expand our shipping destinations. If your country is not currently listed, we appreciate your patience and hope to serve you soon.

Order Processing & Shipment

All orders are processed and shipped within 1–4 business days from the purchase date.

Fast-Ship Days

To keep your order fresh (and prevent summer melt!), we ship Monday–Thursday using next-day delivery services. This ensures your package arrives quickly without sitting in a truck or warehouse over the weekend.

We don’t ship on Fridays. Saturdays, or Sunday. We’ll always choose the fastest option available to get your order to you in perfect condition.

Please Note: Due to the delicate nature of our product, we do not ship to P.O. Boxes at this time. Please provide a physical address at checkout to ensure safe and timely delivery. If needed, we can arrange delivery to a FedEx Hold location like Walgreens, a trusted neighbor, a workplace, or even schedule for a time when someone will be available to receive it. Just let us know what works best for you, we’re here to help make it easy!

    If you’ve purchased a pre-order item, the estimated launch and shipping timeline will be noted on that product’s page.

    Gift Cards

    Gift cards are final sale, non-refundable, and not eligible for discounts or promotions.

    30-Day Satisfaction Guarantee

    We want you to love your Golden Tallow. If you’re not satisfied, we offer support within 30 days of delivery under the terms below.

    Eligibility:

    • Unopened refunds: Refunds are available on unopened items with the induction tamper-seal fully intact and no signs of use or tampering, requested within 30 days.

    • Used items = store credit only: If you tried the product and it isn’t a fit, we offer store credit (digital gift card) within 30 days. To keep this fair, this is limited to one return per product per customer/household in a 12-month period.

    • Leaks/damage on arrival: If your jar arrived leaking or the seal failed in transit, email us within 48 hours with clear photos of the jar, the unbroken/failed seal, and the packaging. We’ll replace or refund, no hassle.

    Note: Melted texture isn’t considered damage (tallow can be re-whipped and remains effective). Leaks due to a failed seal are covered.

    How to start a return

    Email goldentallow@gmail.com with your order number, image of damaged product if damaged, and a brief note. We’ll issue an Return Merchandise Authorization and instructions. Returns sent without an RMA may be refused.

    Refund & shipping details

    • Original shipping fees are non-refundable.

    • For non-defective returns, return shipping is your responsibility (we can provide a label and deduct actual cost).

    • Refunds are issued to the original payment method within 10 business days after we receive and inspect the return (or verify disposal for a leak claim).

    Prefer store credit?

    We’re happy to issue store credit instead of a refund, just tell us in your email. 

    Exclusions

    • Gift cards, bonus/promotional items, and purchases from unauthorized resellers aren’t eligible.

    • Orders flagged for high-risk or abusive return patterns may be limited or declined. We reserve the right to require proof of purchase and ID to prevent fraud.

    Delivery issues

    Packages marked Delivered by the carrier are considered fulfilled. Please contact the carrier for theft/misdelivery claims; we’re happy to help with documentation.

    EU Customers

    For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused (foil seal intact), in original packaging, and accompanied by proof of purchase.

    Shipping Address Accuracy

    Please double-check your shipping address before completing your order. Once an order is placed, we begin preparing it quickly, and in most cases, we cannot guarantee changes after checkout.

    If you notice an error, email us at goldentallow@gmail.com or text us at 720-675-8865 as soon as possible, and we’ll do our best to catch it before it ships either in our system or through the carrier. However, if your order has already been dropped off for shipping, we are not responsible for packages sent to incorrect or outdated addresses submitted at checkout.

    If a package is returned to us due to an incorrect address, we are happy to reship it to the correct one, additional shipping charges may apply.

    Damaged or Wrong Items

    If your order is damaged or incorrect, please email goldentallow@gmail.com right away with photos of the product and packaging.

    We will cover return shipping and provide a replacement or refund. If your product was damaged in transit, you may also need to file a claim with the shipping provider (see below).

    Shipping Damage Claims

    If your package was damaged by UPS or FedEx we recommend filing a claim directly:

    We ask that customers file the claim themselves to avoid duplicate submissions. If your claim is rejected, email us with documentation, and we’ll help further.

    Product Consistency & Temperature Sensitivity

    At Golden Tallow, we take extra care with every warm-weather order. Each jar is carefully packed with over a pound of dry ice when needed to keep it cold and stable during transit.

    To make sure it arrives fresh and protected, we ship overnight with the best available carrier for your region—because your skin deserves the highest quality, every time.

    Golden Tallow is made with natural ingredients, which may soften or change texture in warm weather. This doesn’t affect its quality. If the product melts, you can refrigerate it or re-whip it with a mixer.

    If you'd rather not re-whip, we’re happy to offer a replacement or refund within the 30-day window.

    How to Initiate a Return

    1. Email us: goldentallow@gmail.com with your order number, image of product, and issue.
    2. Follow our instructions: We’ll guide you through the next steps.
    3. Pack it up: Ensure the item is securely packaged.
    4. Ship it back: We’ll provide a return address or prepaid label (if applicable).

    Need Help?

    We’re here to make your experience seamless. Email us at goldentallow@gmail.com with any questions.

    Business hours:
    Monday–Thursday, 11:00AM–4:00PM EST

    Thank you for being part of the Golden Tallow journey.
    — The Golden Tallow Team

     

    Golden Tallow reserves the right to update or modify this return policy as needed. (Last updated: Aug 15, 2025)