Shipping & Return Policy

Shipping & Returns – Golden Tallow

Order Processing & Shipment

All orders are processed and shipped within 3–5 business days from the purchase date.

If you’ve purchased a pre-order item, the estimated launch and shipping timeline will be noted on that product’s page.

30-Day Satisfaction Guarantee

We want you to love your Golden Tallow. If you’re not satisfied for any reason, we offer a 30-day money-back guarantee.

To start a return, email us at goldentallow@gmail.com with your order number and a brief explanation. We will ask for the product to be returned or disposed of safely before issuing a refund.

Prefer Store Credit?

We’re happy to offer store credit (via digital gift card) instead of a refund — just let us know. Store credit is also available:

  • If more than 30 days have passed since your order.
  • If the product has been used but you'd like to try something else.
  • For customers who simply changed their mind or ordered the wrong item.

Note: Original shipping fees are non-refundable. Refunds are issued to the original payment method within 10 business days.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. Once an order is placed, we begin preparing it quickly, and in most cases, we cannot guarantee changes after checkout.

If you notice an error, email us at goldentallow@gmail.com or text us at 720-675-8865 as soon as possible, and we’ll do our best to catch it before it ships either in our system or through the carrier. However, if your order has already been dropped off for shipping, we are not responsible for packages sent to incorrect or outdated addresses submitted at checkout.

If a package is returned to us due to an incorrect address, we are happy to reship it to the correct one, additional shipping charges may apply.

Damaged or Wrong Items

If your order is damaged or incorrect, please email goldentallow@gmail.com right away with photos of the product and packaging.

We will cover return shipping and provide a replacement or refund. If your product was damaged in transit, you may also need to file a claim with the shipping provider (see below).

Shipping Damage Claims

If your package was damaged by USPS, FedEx, or DHL, we recommend filing a claim directly:

We ask that customers file the claim themselves to avoid duplicate submissions. If your claim is rejected, email us with documentation, and we’ll help further.

EU Customers

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused (foil seal intact), in original packaging, and accompanied by proof of purchase.

Product Consistency & Temperature Sensitivity

At Golden Tallow, we take extra care with every warm-weather order. Each jar is carefully packed with over a pound of dry ice when needed to keep it cold and stable during transit.

To make sure it arrives fresh and protected, we ship overnight with the best available carrier for your region—because your skin deserves the highest quality, every time.

Please Note: Due to the use of dry ice during the summer months, we are unable to ship to P.O. Boxes at this time. Please provide a physical address at checkout to ensure safe and timely delivery. If needed, we can arrange delivery to a FedEx Hold location like Walgreens, a trusted neighbor, a workplace, or even schedule for a time when someone will be available to receive it. Just let us know what works best for you, we’re here to help make it easy!

Golden Tallow is made with natural ingredients, which may soften or change texture in warm weather. This doesn’t affect its quality. If the product melts, you can refrigerate it or re-whip it with a mixer.

If you'd rather not re-whip, we’re happy to offer a replacement or refund within the 30-day window.

How to Initiate a Return

  1. Email us: goldentallow@gmail.com with your order number and issue.
  2. Follow our instructions: We’ll guide you through the next steps.
  3. Pack it up: Ensure the item is securely packaged.
  4. Ship it back: We’ll provide a return address or prepaid label (if applicable).

Need Help?

We’re here to make your experience seamless. Email us at goldentallow@gmail.com with any questions.

Business hours:
Monday–Friday, 11:00AM–4:00PM EST

Thank you for being part of the Golden Tallow journey.
— The Golden Tallow Team

 

Golden Tallow reserves the right to update or modify this return policy as needed. (Last updated: Aug 7, 2025)