Shipping policy

Shipping Policy – Golden Tallow

Where Golden Tallow Ships

USA, Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, Germany, Guadeloupe, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Réunion, Romania, Slovakia, Slovenia, St. Martin, Switzerland, and United Kingdom.

Shipping Restrictions:

Due to managed market regulations and import restrictions on products containing animal-derived ingredients, we are unable to ship our wagyu tallow skincare products to the following countries:

Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

We continuously monitor international regulations and are working to expand our shipping destinations. If your country is not currently listed, we appreciate your patience and hope to serve you soon.

Don’t see your country listed?
Feel free to contact us! We’re happy to check if we can ship to your location. Send an email to hello@goldentallow.com.

Please check at checkout to confirm your order can be processed. Our Shopify system automatically monitors and updates shipping locations based on changing shipping restrictions.

Order Processing & Shipment

All orders are processed and shipped within 1–4 business days from the purchase date.

Fast-Ship Days

Golden Tallow ships fresh in small batches each Monday through Wednesday to ensure optimal product quality and fastest weekday delivery.

Please Note: Due to the delicate nature of our product, we do not ship to P.O. Boxes at this time. Please provide a physical address at checkout to ensure safe and timely delivery. If needed, we can arrange delivery to a FedEx Hold location like Walgreens, a trusted neighbor, a workplace, or even schedule for a time when someone will be available to receive it. Just let us know what works best for you, we’re here to help make it easy!

If you’ve purchased a pre-order item, the estimated launch and shipping timeline will be noted on that product’s page.

Delivery issues

Packages marked Delivered by the carrier are considered fulfilled. Please contact the carrier for theft/misdelivery claims; we’re happy to help with documentation.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. Once an order is placed, we begin preparing it quickly, and in most cases, we cannot guarantee changes after checkout.

If you notice an error, email us at hello@goldentallow.com or text us at 720-675-8865 as soon as possible, and we’ll do our best to catch it before it ships either in our system or through the carrier. However, if your order has already been dropped off for shipping, we are not responsible for packages sent to incorrect or outdated addresses submitted at checkout.

If a package is returned to us due to an incorrect address, we are happy to reship it to the correct one, additional shipping charges may apply.

Shipping Damage Claims

If your package was damaged by UPS or FedEx we recommend filing a claim directly:

- UPS Claims (https://www.ups.com/us/en/support/file-a-claim)

- FedEx Claims (https://www.fedex.com/en-us/customer-support/claims.html)

We ask that customers file the claim themselves to avoid duplicate submissions. If your claim is rejected, email us with documentation, and we’ll help further.

Product Consistency & Temperature Sensitivity

At Golden Tallow, we take extra care with every warm-weather order. Each jar is carefully packed with multiple ice bags when needed to keep it cold and stable during transit.

To make sure it arrives fresh and protected, we ship overnight with the best available carrier for your region—because your skin deserves the highest quality, every time.

Golden Tallow is made with natural ingredients, which may soften or change texture in warm weather. This doesn’t affect its quality. If the product melts, you can refrigerate it or re-whip it with a mixer.

If you'd rather not re-whip, we’re happy to offer a replacement or refund within the 30-day window.

Need Help?

We’re here to make your experience seamless. Email us at hello@goldentallow.com with any questions.

Business hours:
Monday–Thursday, 11:00 AM–4:00 PM ET

Thank you for being part of the Golden Tallow journey.
— The Golden Tallow Team

Golden Tallow reserves the right to update or modify this shipping policy as needed.